Based on the recommendations of the Centers for Disease Control, the National Institutes of Health and other agencies, DC Gas is transitioning to drive-through only offices in an effort to aid in the advised practice of social distancing.

Our commitment to customer service remains, and our ability to meet your needs regarding all levels of essential service continues.  We recognize the potential inconvenience this may cause you, but know that the men and women of DC Gas are here to serve you.  We will maintain our traditional office hours of Monday-Friday 8:00am – 4:30pm, but will operate by telephone and through the drive-through window only.  As always, our telephone lines are attended 24 hours per day and 7 days per week should you need us outside of normal business hours.  Nothing about our commitment to serve you has changed, but temporarily the methods by which we deliver that service will adjust to better fit the current situation.  If you need us we are only a phone call away.

Fort Payne – 256-845-3731

Centre – 256-927-5925

Toll Free – 1-800-239-5606

We encourage our customers to make payments in the following ways:

• On our website at dcgas.org
  NOTE: If you pay your bill online after 7 p.m. on the due date a late fee will be accessed.
• By phone at: 1-844-608-6679
• By mail with bill stub to:
  DC Gas
  P.O. Box 680376
  Fort Payne, AL 35968

• Drive-through and night drop locations:
  • Fort Payne Business Office
    1405 Gault Ave S
    Fort Payne, AL 35967
  • Centre Business Office
    1111 W. Main St.
    Centre, AL 35960

Additionally, before employees are dispatched to a customer’s home for a service call, we will ask the customer a series of questions to determine the risk of exposure. If our team believes that risk of exposure exists, the service call will be rescheduled if possible. If the service call is an emergency, precautions will be taken by our employees. Our employees will utilize judgment before scheduling a service call and after arriving at a customer’s home, in order to determine the best approach for protecting all parties. Again, our commitment to customer service remains, and our ability to meet your needs regarding essential services continues.